In order for MRTA operation to be in accordance with the objectives and consistent with the government’s policy, MRTA Board of Directors has set out a policy to be used as guideline for operation and governance, as follows

1. To provide a mass transit service that is convenient, safe, punctual, affordable by study the approach to reducing the metro fare rates to ease the cost of living for the people and use technologies to improve services along with develop and use common ticket system to improve farecards while focusing on satisfaction for all users.

2. To accelerate completion of different metro projects in order to be meet the projected schedules, and to also study metro route expansion within major cities. The MRTA should consider the value from investment, budget burden, environmental impacts and the satisfaction of the citizens living in these areas.

3. To actively encourage the public to shift their behavior from using personal vehicles to using the metro by study and develop metro system feeders to function effectively, while accommodating citizens connecting on their journey from the metro system to other destinations. This may incorporate the understanding of investment plans of the MRTA. Additionally, to introduce a strong incentive for people to switch to using Park and Ride facilities.

4. To operate under good corporate governance according to universal standards, and to manage risks at acceptable levels. This includes focusing on protection and reducing impacts caused by operations, especially effects and safety on citizens or stakeholders during the construction period.

5. To place importance on society, community, and environment and to foster stakeholder engagement during operations and take stakeholder feedback into consideration, in order to improve the organization in a more sustainable manner.

6. To focus on continuously improving the organization in order to reach the highest efficiency both in corporate management, change management, innovation development on basic digital technology, with balanced and effective financial management. This includes human resources development to be knowledgeable, better skilled and more prepared for active operations so they can respond the needs of stakeholders in a more effective manner.

7. To actively communicate and engage with customer and stakeholders to create a better recognize and understanding the importance of mass transit and MRTA’s operations. In this way, the public will be more eager to support and feel more confident in MRTA’s services and operations.

8. To manage assets, operate related business, offer a variety of additional services, study each opportunity, and initiate new businesses in order to generate revenue and depend less on government support. This includes solving issues on the use of commercial properties.

9. To improve and revise the incentive system, financially and non-financially, and to create fairness and encouragement among employees.