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Corporate Plan fiscal years 2023-2027
Vision
“Elevate urbanization within the transportation network and create innovation for a sustainable future”
Mandate
The “Mass Rapid Transit Authority of Thailand” Act B.E. 2543 (2000) has set 3 objectives with the following
1. carry out mass rapid transit operations in Bangkok Metropolitan and its vicinity, including other provinces as prescribed by Royal Decree, or between such provinces.
2. study, analyze and prepare projects or plans pertaining to mass rapid transit operations for improvement and modernization thereof.
3. To carry out businesses related to the mass rapid transit operations or other business beneficial to the MRTA and passengers using the mass rapid transit services.
Policy of MRTA Board of Directors
MRTA Board of
Directors determines the policy and governs the operation of MRTA. Therefore,
in order for MRTA operation to be in accordance with the objectives and
consistent with the government’s policy, MRTA Board of Directors has set out a
policy to be used as guideline for operation and governance, as follows
1. To provide a mass
transit service that is convenient, safe, punctual, affordable and use
technologies to improve services along with develop and use common ticket system to improve farecards while focusing on
satisfaction for all users.
2. To accelerate completion of different
metro projects in order to be meet the projected schedules, and to also study
metro route expansion within major cities. The MRTA should consider the value
from investment, budget burden, environmental impacts and the satisfaction of the citizens living in these
areas.
3. To study and develop metro system
feeders to function effectively, while accommodating citizens connecting on
their journey from the metro system to other destinations. This may incorporate
the understanding of investment plans of the MRTA.
4. To operate under good corporate
governance according to universal standards, and to manage risks at acceptable
levels. This includes focusing on protection and reducing impacts caused by
operations, especially effects
and safety on citizens or stakeholders during the construction period.
5. To place importance on society,
community, and environment and to
foster stakeholder engagement during operations and take stakeholder feedback into
consideration, in order to improve the organization in a more sustainable
manner.
6. To focus on continuously improving
the organization in order to reach the highest efficiency both in corporate
management, change management, innovation development on basic digital
technology, with balanced and effective financial management. This includes
human resources development to be knowledgeable, better skilled and more
prepared for active operations so they can respond the needs of stakeholders in
a more effective manner.
7. To actively communicate and engage
with customer
and stakeholders to create a better recognize and understanding the importance
of mass transit and MRTA’s operations. In this way, the public will be more
eager to support and feel more confident in MRTA’s services and operations.
8. To manage assets, operate related
business, offer a variety of additional services, study each opportunity, and
initiate new businesses in order to generate revenue and depend less on
government support. This includes solving issues on the use of commercial
properties.
9. To improve and revise the incentive system, financially and non-financially, and to create fairness and encouragement among employees.
Mission
The mission statements is set out as a general principal to guide the operation of MRTA during the fiscal year 2023-2027 that will assist the organisation in achieving its communicated vision.
1. Supervise design and construction of metro system expansion to create a more effective mass transit network and feeder system.
2. Elevate and connect the service system with related mass transit systems, to enhance commuting experience for citizens.
3.Develop related businesses and be a part of society enhancement, community and sustainable urbanization.
4. Pass on knowledge and expertise within the mass transit system and expand innovations that support the nation’s mass transit system.
5. Improve MRTA personnel and the organization to the highest competency and to build confidence in all sectors to collectively achieve goals in a sustainable manner.
The Strategic Framework
The strategic framework created an operational guideline, to help move forward the MRTA’s vision and to successfully complete the main missions of the MRTA in a more tangible fashion. This framework consists of strategic objectives, goals, key performance indicators (KPIs) and targets, strategies, and tactics, which are significant to the framework of the strategic plan. The detail of the strategic framework is listed below
